The CORE Institute - Green Valley at 4455 S I 19 Frontage Rd, Ste 100 in Green Valley, Arizona

Customer Reviews about The CORE Institute - Green Valley

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  My husband and me were new patients at The Core Institute in Green Valley. We were very pleased with Dr. Gene Prendergast and his diagnosis for myself and husband. Unfortunately, The Core Institute Billing Department doubled billed my husband's co-pay by mistake and it was a hassle for my husband to get his doubled-billed co-pay back, but eventually they did send him a check. I, however, am still waiting for them to clear up a so-called "glitch in their computer billing system". My co-pay that I paid at the front desk on 7/07/2016 and received a receipt for apparently didn't go through their system. A week or so later, I received a phone call from The Core Institute Billing Department demanding me to pay a second time using a credit card over the phone. I told them, "No", thinking it could be a phone scam. I went to my online statement on my computer and it clearly showed that my $25 co-pay was debited from my account. I called my bank and they confirmed that they indeed received my money. It has now been almost a month and a half and no resolution to my billing issue. I called Medicare and they told me to call my Cigna Healthspring Insurance Company and speak with them. Cigna, Core Billing Dept. Representative, and me got on a three-way phone call to resolve this issue. Andrea, in the billing department at Core told Cigna that it was a mistake, or computer glitch on Core's part, not a fault of me not paying that was the problem. She said I had to turn in to them proof I paid by submitting a copy of my bank statement. I did not want to do that, and instead had my bank compose a letter to them. Today, I called Core to see if they received the information they asked me to send to them confirming that they were paid. I was told by Andrea that they still didn't get my information. I sent everything to them on August 6th, 2016, and I told Andrea I will give them another week and if this situation isn't resolved I will have to file a grievance with Cigna. This is a sad situation for all Green Valley residents who were so happy to have The Core Institute here at the Green Valley Hospital. It is also sad that we lost a very good doctor. I wonder if anyone will read this review and if anyone else had billing problems. I sincerely believe the Core Institute had to pull out because they weren't being paid appropriately because of their lack of competence with their own billing department. I would suggest that the doctors affiliated with this clinic do an internal investigation into its billing practices, and hold responsible whomever is at fault to a new clinic moving out of town only having been here for six months. This sounds very fishy. Something isn't right about this. Perhaps a government agency should investigate this clinic.
  July 05, 2017

  by Karen Rautenberg

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